FAQ

Frequently asked questions

How much is shipping?


This depends on the shipping destination, each product varies slightly in terms of cost but genrally items can be dispatched from £2.00 delivery.




What payment methods do you accept?


We accept all major credit & debit cards, as well as paypal.




How long does delivery or collection take?


As we use our third party partners to have your product delivered to you, most deliveries will be with you within 1-2 days for domestic delivery. However should this be any different we will contact you to give you an estimated timeline. Collections will be available to pick up in your select store within 1-2 days of ordering. An email will be sent to you to let you know when you can pick up. Generally, after your recieve your 'ready to pick up' email you can collect the very same day or the following day. Contact us should you need to delay collection! 01457 865168




What is your return policy?


Our return policy is applicable to our clothing and lifestyle products. Should you need to return any of our food meal kits, hampers or gifts please contact us on 01457 865 168, or via email click here.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund.

The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team by clicking here.




How do you use my data?


Our store uses essential data for the purposes of ensuring the product or products are delivered to you as per your order. Our full policy on what data we obtain during your time spent on our site can be found by clicking here.